Lead / Senior Technical Writer
Remote - European Region
Products Department – B2B Product Team /
Full-time /
Hybrid
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for a Lead or Senior Technical Writer to join our team and contribute to the development of CoinsPaid user and developer documentation. The ideal candidate should have proven experience in writing user manuals and API documentation from scratch in an agile environment. We’re seeking for the one who is always learning and growing in the field of technical writing. They should be up-to-date with the latest documentation approaches and keep in step with industry advancements.
In this position, you'll join our friendly and growing team of technical writers and have a chance to become a Technical Writers Team Lead. As a technical writer, you are going to deliver user guides and technical documentation including API docs, step-by-step instructions, release notes, and more.
Our tools: Confluence, Jira, Swagger, Docusaurus, Git, Visual Studio, GitBook
About you:
- Minimum of 3+ years of experience in technical documentation
- Proven experience in writing user guides in explanatory and procedural styles for multiple audiences
- Excellent Knowledge of Microsoft Style Guide, Google Developer Style Guide, or similar
- Minimum of 1 year of experience in API writing, familiarity with API documentation tools
- Familiarity with OpenAPI standards
- Good knowledge of JSON and JAML
- Good knowledge of markdown or other markup languages
- Experience in writing release notes
- Experience in UX-writing
- Proficiency with managing Confluence content
- English not lower than C1 and higher
- Editing and proofreading experience
- Excellent communication skills, both written and verbal
- Critical thinking
- Must be a self-motivator who works well independently and in a team environment with little or no direct supervision
- Ability to influence and communicate effectively with both technical and non-technical people
- Ability to create a documentation strategy
- Ability to work within strict deadlines
It'll be nice if you have:
- 1+ year of experience as a team leader
- Experience with Git
- Experience with Postman
- Experience with docs-as-code approach
- Experience with Mailchimp or Customer.io
- Expertise in the gambling, fintech, or cryptocurrency domains
- Ability to read and understand any programming language
- Example of user guides you've created
- Example of API documentation that you’ve created
In this role, you will:
- Create, edit, and maintain procedural documentation including but not limited to user guides, step-by-step instructions, training manuals, and more
- Create, edit, and maintain technical documentation including but not limited to API documentation
- Create and send release notes to customers
- Create microcopy
- Work closely with writers, developers, product owners, business analysts, QA team, and others in an agile environment
Also, you will be able:
- Additionally, this position offers the opportunity for career growth, with the potential for the selected candidate to advance into a leadership role as a team leader.
If you are passionate about creating easy-to-understand documentation, have a strong background in the Technical Writing field, and are prepared to complete a test task, don’t hesitate to apply! We’re looking forward to you contributing to our team’s success and hope you're excited about this job opportunity!
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
