CRM Systems Administrator
Remote - European Region
Operational Division – CRM platforms /
Full-time /
Hybrid
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for a specialist in working with operational services, with part-time work on operational tasks (technical support and user training), as well as project work and change management (implementation and updating of operational processes through the development of new features and services)
Responsibilities:
- Provide technical support for Salesforce, Intercom, PandaDoc and other CRM platforms, focusing on reducing the volume of support requests and stability
- Configure services to achieve business objectives and KPIs
- Monitor and evaluate services performance through regular regression testing, identifying and resolving potential issues proactively
- Analyze and design optimal business processes, integrating CRM platforms to enhance operational efficiency
- Collaborate with stakeholders to define and agree on project requirements
- Develop technical solutions based on defined requirements, including testing plans and test execution
- Prepare and conduct solution demonstrations, ensuring stakeholders involvement in reviewing the proposed changes. Incorporating user feedback for continuous improvement
- Create documentation and training materials to support users and internal teams
- Maintain and enhance the knowledge base
Requirements:
- Experience in services and platforms administration, configuration and development
- Experience in collaboration with end users of systems and services, providing technical support and users training
- Strong analytical and problem-solving skills, with a focus on reducing support requests and optimizing tools
- Proactive and resourceful approach to technical challenges, learning new services and process improvements
- Good level of spoken and written English and Russian. English proficiency at a minimum B2 level
Nice to have:
- CRM platforms administrations skills (Salesforce preferred), including reports generation, campaigns development. Salesforce Administrator certificate is a plus
- Omni-channel platforms configuration skills (Intercom preferred), including automations development, settings configuration, team performance monitoring
- eSigning solutions configuration skills (PandaDoc preferred), including configuration, integrations developments, reports creation
- Knowledge of automation solutions (Zapier preferred) for integrations and automations development
- Familiarity with BI visualisation tools (Tableau preferred) for defining requirements and validate outputs for reporting and analytics
- Experience with prompt engineering and generative AI tools (e.g., text-to-text and text-to-video applications)
- Habit of independent research (proactive “googling”) and leverage vendor technical support to resolve issues and improve system functionality
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
