Customer Service Representative (Three Shifts)

Budapest, Hungary
Customer Support – Partner Services /
Full-time /
Hybrid
Company Description

Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences. 

Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily.

We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands, among them licensed products under the high-profile Playboy brand, such as PlayboyPlus.com. Our lineup includes streaming platforms (LiveJasmin.com, Cherry.TV, IsLive.com, Oranum.com), our marketing and advertising services (AdSupply, AWEmpire, TwinRed), and our entertainment and lifestyle brands (AdultTime.com, LoyalFans.com, The Million Roses, Kinkly.com).

Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and you can grow and achieve your potential. Help us shape the future!

Job Description

Be the primary point of contact for our partners – it is critical that we help provide them with a predictable and timely resolution to their questions and inquiries while maintaining a positive, professional and friendly attitude
Provide customer support in English via live chat
To ensure a safe and enjoyable virtual environment for our partners, monitoring live streams is a key part of our day-to-day tasks
Shifts: 6:15-14:45; 14:15-22:45; 22:15-6.45


Qualifications

High-school graduation
Strong written English skills
Adequate computer and typing skills
Business and customer focus is a must have - providing our partners with excellent service will ultimately boost customer satisfaction, which is our main goal
Ability to multi-task
Adaptability in a fast-paced work environment
Experience in working different shifts is a plus
What we offer

We're offering a range of 520,000 HUF - 570,000 HUF (gross/month) for this position
Home office? Out of office is the answer, so we give you more than 30 extra day off. Awesome, right?
Would you like to have just 4 working days almost every week? Your couch has been dreaming about it for a while!
An exceptional compensation package (All You Can Move sport pass, a yearly 500.000 Huf /year cafeteria package) 
Private health insurance for when you don’t feel so great (Medicover)
The opportunity to see your work directly contribute to the success of the company
We want you to grow with us, so we offer the opportunity to attend conferences, technical workshops, trainings, and meetups, along with certification possibilities
Company branded merchandise (goodies)
And finally, a fun, professional, and collaborative work culture where we guarantee there is never a dull day

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
During the recruitment process candidates will be requested to provide with a recent criminal record extract for background screening purpose.    
                                
NOTE: Byborg Enterprises does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate.  

We are in it for the long haul so your future is safe with us. We are always on the lookout for fresh talent to join our #doclersquad!