Customer Success Specialist F/H
Paris /
Customer Experience – Customer Experience France /
CDI/Full-time
/ Hybrid
Our Mission
“Make work attractive and accessible to all"
From this statement, Florent Malbranche and Jean Lebrument, have founded Brigad in 2016, a mission-driven company. Brigad is an app/website that enables self-employed professionals and businesses in Hospitality and Healthcare to connect for flexible missions.
Brigad exists to build the most sustainable ecosystem to enable talents to build a career from their passion. A better pay, a better work-life balance, and better career development opportunities. “Where Passions Thrive”
Our Values
Brigad's fundamental values guide us every day, to face these challenges with coherence and build an extremely strong culture:
Brave: Be bold and make courageous moves.
Impact: Do things that make a real difference.
Care: Pay attention to all the people around you.
Enjoy: Love what you do and have fun
The Customer eXperience (CX) team is the perfect link between onboarding (for Talents) and customer service (for Talents and Businesses). It is the privileged point of contact for all our users.
Guaranteeing their satisfaction and the smooth running of their Brigad experience, will be in your hands.
Your mission
- As part of the CX Healthcare or CX Hospitality team, your main missions and responsibilities will be :
- Onboarding: Accompanying future users (Talents) of the platform until their profile has been validated. This takes place in two key stages: verifying their experience and skills during a telephone call, and setting up their profile.
- User satisfaction: Ensure the best possible user experience (for Talents and Businesses, as well as between them) by interacting by e-mail (ticketing) or telephone, throughout their lifecycle.
About the role
- Create a relationship of trust with our users during onboarding and from customer service.
- Present our operation, mission and model to future Talent users and convince them of the many advantages of our platform.
- Identify needs, respond to questions and solve problems for our users.
- Monitor the launch of missions.
- Act as an intermediary between users and the CX team, with a view to improving processes and offering them the best possible experience.
- Collaborate and communicate with various internal teams in order to satisfy our users' needs.
About you
- Initial experience in a similar customer service position.
- You are fluent in French and have a good understanding of spoken and written English.
- You are used to communicating both orally (telephone) and in writing (e-mail).
- You are able to adapt to all types of profiles.
- Team spirit is important to you.
- Autonomy, empathy, perseverance and proactivity are among your main qualities. You're also methodical and results-oriented.
- Customer relationship management, ticketing and/or chat tools hold no secrets for you.
- Our services are available from 8 a.m. to 7 p.m., 7 days a week. Schedules are drawn up in advance on a weekly basis with fixed working hours. Weekends are currently handled by freelancers, but we can call on the team if necessary.
€32,000 - €36,000 a year
La rémunération typique pour ce rôle varie de 32,000€ à 36,000€. Votre salaire dépend de nombreux facteurs, tels que les années d'expérience, l'expertise, etc. Ne laissez pas la plage de rémunération typique pour ce rôle vous empêcher de postuler.
The Experience We Offer
We live by our values in many ways to create the best experience possible for our employees.
Brave: We strongly believe that for the same job and level, employees should be equally paid. We’ve developed our internal salary grid to ensure equity among employees. We want Brigad’ success to be your success too: we grant BSPCEs to all our employees, we know joining a scale up sometimes means navigating into the unknown.
Impact: Being a mission driven company means having an impact on the society and also on our employees. We are proud to be an Eco responsible company, engaged on several CSR projects (Diversity with Tech Your Place,…). We work to bridge the gap between women & men by being a family friendly company: offering support in your search of a daycare system with “Les bébés explorateurs".
Care: We identify ourselves as an office first company but with a flexible working environment where you don’t have to chose between working or spending time with the people you care the most. We offer well thought-out remote policy and for our employees having parents/grandparents living in another country, we offer them a full remote week to spend more time with them every year.
Enjoy: We enjoy working together not just through company monthly events or seminars, but also by learning together. We’ve created career ladders for our teams, with real opportunity to develop new skills, expertise, and grow in a new role with our internal mobility program. We also offer English and French classes and other learning programs depending on your team (using 360Learning).
Brigad ensures equal opportunities for all candidates. Each application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.
We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or our values.
