Customer Support Representative
Ukraine
Uniwell – Support /
Remote /
Remote
Uniwell is an international service company that provides Customer Care services to users from more than 100 countries in the field of Health&Fitness.
We are looking for a Customer Support Representative to provide quality support to users of mobile applications and websites. The main channels of communication are chats and e-mails.
We are well-versed in weight management and muscle-building techniques, conducting regular training for the team with leading dietitians and trainers.
Your future responsibilities:
- Communication and providing quality support in chats and emails
- Handling user inquiries on social media
- Collecting and analyzing user feedback
- Interacting with product, marketing, and development teams
We expect from you:
- High proficiency in written and spoken English (Upper-Intermediate level or higher)
- Ability to communicate politely and effectively
- Compassion and a genuine desire to assist users
- Accountability for outcomes and the ability to make optimal decisions
- Interest in the topic of a healthy lifestyle and willingness to learn
It will be an advantage:
- Proficiency in a second foreign language
- Experience in customer support
What we offer:
- Convenient variable schedule (morning, day, night shifts / 3 weekends)
- Competitive compensation and bonuses
- Paid vacation and sick leave
- Opportunities for growth within the team
- Working with interesting products that really benefit people
We are a dynamic team of 40+ supporters that you won't get bored with. Send your CV, let's improve people's lives together!"
