Defect Manager

London /
Finance – Quality Management /
Full Time Employee
To work at AEVI is to be part of a fun, inspiring global community who are passionate about shaping the future of payments. 

We are free thinkers that love innovation and breaking the mould. We are going through an exciting growth period at AEVI, and we are looking for AEVI’ators who share our values to join us on this adventure.    

AEVI is looking for a Defect Manager who will be based in our growing Prague office.

The role
We are looking for someone to join our friendly and growing team to focus on managing the defects produced from software testing in assigned projects, programmes or test areas. You will be point of contact for all Defect status related queries, and will help us continuously improve the defect process.

To be considered for this role, a background in defect management isn't necessary, we would love to talk to people with a background in testing, project management or release management - most importantly, you will have a thorough understanding of the quality process, be articulate and have excellent communication and stakeholder management skills and of course have a high level of attention to detail.

You will be required to learn and support all aspects of the defect process and offer guidance to the software testing, development, delivery and operational teams as and when required. This role will be responsible to scope and develop efficiencies and improvements throughout their own processes and aid development in wider teams.

What you'll be doing: Defect Manager

    • To manage and control all defects within assigned projects, programmes and test areas.
    • To own and chair regular defect calls and reviews with both internal and external lead development, test and operational teams, including customer reviews. To provide clear structure and follow-up for these reviews.
    • To define, own, manage and continuously improve the defect management processes.
    • To establish defects metrics framework and regular reporting of defect process performance.
    • To liaise with delivery, customer services, operational and incident management teams to gain an overview of production defects, customer and business perspective and the dependencies on defects found during testing.
    • To ensure all defects are correctly and controlled/managed as effectively as possible throughout their lifecycle.
    • To maintain absolute integrity of the defects database and ensuring a full audit for any changes made to a defect status outside of the published defect process.
    • To provide feedback and inputs to Test Managers and Senior Test Analysts to improve test coverage and processes.
    • To participate in customer meetings and reviews to support the delivery, customer queries and represent QA function.
    • To ensure appropriate, comprehensive and timely reporting of work, and early escalation of any issue, that may impact quality of delivery.
    • To guide and support less experienced team members encouraging and ensuring compliance with relevant standards and overall work quality.
    • To ensure all work meets the guidelines & standards defined for the team and the Company.
    • To encourage a company-wide "Quality Culture" where quality is viewed as everyone's responsibility.
    • To complete ad hoc duties and tasks allocated through line management chain from time to time.

The successful AEVI'ator: Defect Manager

    • Degree in computer science, project management, software testing or similar.
    • Proven experience in defect management or similar areas (project management / tasks tracking, release management, development tracking, etc.).
    • Excellent oral and written communication skills with customer-centric approach (essential).
    • Structured and organized approach, self-starter and proactive personality (essential).
    • Ability to chair, own and steer critical development and delivery meetings to achieve a satisfactory outcome (essential)
    • Strong reporting and data analysis skills.
    • Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
    • Knowledge of software development lifecycle is desirable.
    • Knowledge of tools used for defects management (e.g. Atlassian JIRA) is desirable.
    • Able to communicate technical issues to non-technical stakeholders and customers.
    • A high-level attention to detail with a good level of analysis and problem-solving skills.
    • The ability to build effective relationships and to work as part of a team with a pro-active approach to ensuring delivery.
Life at AEVI 
When you join AEVI you can expect to work in a flexible, honest, and supportive environment where we all work smarter and not harder.              
We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes AEVI great and one of our key values is to value each other and we want everyone to bring their full self to work and create something amazing.             
What's in it for you?       
 You will be quickly integrated into a highly motivated and global team 
An open and flexible culture that allows you to work in the best way for you 
Lots of fun stuff – company and team events that include cooking classes, after work drinks, quizzes and book clubs (virtually and hopefully soon face to face) 
Space & time for Self-Development and a host of tools available  
Large network of partners and investors   

Who are AEVI:  
AEVI is an international forward-thinking FinTech start up with offices in London, Prague and Paderborn who provides merchant-facing businesses with a platform that enables merchants to run their businesses smarter by giving them easy access to any payment technology and business solution for the best in-store customer experience. 
We are backed by some hugely influential tech supporters, with Diebold Nixdorf remaining as the majority shareholder, we are lucky to innovate next to other shareholders that also share the same vision and ideals. Our group of minority investors consists of MastercardHPE Growth Capital and Schroder Adveq.  

Curious? Take a look behind the scenes:  
AEVI.comLinkedIn | Twitter |Instagram | YouTube | Glassdoor