Linguistic Solutions Consultant (m/f/d) - German/English

Germany, Remote /
Customer Success – Customer Solutions /
Full Time
Acrolinx delivers award-winning linguistic software solutions to many of the largest and most innovative international companies. Chances are, you’ve read some text today that Acrolinx soft­ware helped to shape. Our customers rely on our AI to help create consistent and high-quality content on a global scale. Acrolinx helps some of the largest organizations write better content, faster, with the only Content Governance solution in the world. Whether it’s a company's content guidelines or tone of voice preferences, Acrolinx captures it all, and then guides all writers — in their preferred authoring environment — to produce consistent, strategically-aligned content.

The Solutions Consulting team at Acrolinx is growing and we’re seeking an experienced Linguistic Consultant to interact directly with our most strategic accounts. In this client-facing role, you’ll be responsible for ensuring customers both understand and take full advantage of the powerful linguistic capabilities of the Acrolinx platform. This is a great opportunity for someone with a strong linguistic background who has a passion for both language and technology, but who thrives on helping customers achieve their goals most of all!

The role is a remote work from home position, based in Germany, but with team structures globally.

Responsibilities

    • Consulting with customers on style guidelines for various content types (technical documentation, marketing, user interface)
    • Providing advice on managing corporate terminology in Acrolinx, both from a reference and from a checking perspective
    • Recommending features and settings in Acrolinx to help customers achieve their goals
    • Explaining Acrolinx features in detail to administrators and writers with a focus on  terminology, consistency, clarity, tone, and inclusive language
    • Leading training sessions on Acrolinx features for administrators and writers, including the development of dynamic and engaging training materials
    • Explaining individual guidelines and their purpose 
    • Evaluating customer and third-party style guides in corresponding to Acrolinx features
    • Analyzing customer content manually and with Acrolinx to identify and summarize key opportunities where Acrolinx can add value
    • Advocating customer needs and requests to the Acrolinx technical team
    • Communicating linguistic and technical capabilities in a voice understandable for customers 
    • Demonstrating the performance of customer content based on Acrolinx data
    • Resolution of linguistic questions and issues throughout their lifecycle 

Requirements

    • 3+ years of relevant experience in content creation or linguistics 
    • Experience working both independently and with remote teams
    • Cross-functional and cross-cultural collaboration skills Strong communication skills
    • Native German speaker with professional fluency in English
    • Customer-facing training/consulting experience
    • Excellent written, verbal, and presentation skills
    • Technical aptitude/experience working with SaaS platforms
    • Degree from an accredited institution
    • Ideally, background in corporate terminology management 
    • Ideally, experience with language technology tools (terminology databases, translation memories, etc.)
    • Ideally, experience with CRM tools (e.g. Salesforce), Customer Service software (e.g. Zendesk) or similar tools
In addition to a high degree of responsibility and room for individual development, we also offer a range of nice benefits:

- Team and company events, e.g. Christmas and summer parties, participation in sporting events (if the COVID-19 situation allows this again)
- Subsidies for a BVG ticket or a JobBike
- Very attractive, company-sponsored Company pension scheme
- Lunch subsidies and much more...

You’ll join a really international team of friendly, dynamic people in Berlin who are passionate about their jobs. You can expect:

A flat, informal hierarchy and quick decision-making processes.
Support in getting up to speed.
Teammates of all ages and backgrounds.