Renewals Manager
Lacon House, London
Commercial – Account Management /
Perm Full time Employee /
Hybrid
Expana is the world’s leading agrifood-focused Price Reporting Agency (PRA) and global commodity intelligence provider. Formed through the combination of Mintec, Urner Barry, and associated brands, Expana brings together over 200 years of accumulated expertise in global commodity markets, serving more than 3,000 customers across 50 countries.
The Expana platform delivers 36,000+ proprietary price series across 900+ commodities, 70 million+ data points, and 1,400+ price forecasts, all underpinned by IOSCO-assured data integrity. Clients across retail, food manufacturing, agriculture, financial services, and industrial production rely on Expana to optimise procurement, manage commodity risk, and improve profitability across their supply chains.
We’re looking for a commercially driven Renewals Manager to join our growing European team.
This is a key revenue-facing role where you’ll take ownership of a portfolio of subscription customers, ensuring strong retention, minimising churn, and unlocking opportunities for growth at every renewal.
Sitting at the intersection of sales, customer success, and commercial operations, you’ll work closely with clients to reinforce the value of our products, build long-term relationships, and negotiate renewals that deliver results for both the customer and the business.
If you enjoy managing a pipeline, working with data-led products, and having meaningful commercial conversations with customers, this role offers both impact and autonomy.
What You’ll Be Doing
- Owning the end-to-end renewals process for a portfolio of subscription accounts
- Managing a rolling pipeline of renewals, ensuring nothing is missed
- Engaging customers well ahead of renewal to understand needs, reinforce value, and reduce risk
- Leading commercial negotiations on pricing, contract terms, and multi-year agreements
- Identifying upsell and expansion opportunities within existing accounts
- Partnering with Account Managers and Customer Success teams to align on account strategy
- Proactively identifying at-risk accounts and driving retention plans
- Maintaining accurate forecasts and pipeline data within CRM systems
- Tracking and reporting on renewal performance, churn and retention metrics
- Continuously improving renewals processes, playbooks and tools
What We’re Looking For
- Experience in renewals, account management, or customer success within a DaaS preferably or SaaS and subscription business
- A track record of achieving retention or revenue targets
- Confidence in handling commercial conversations and negotiations
- Strong organisational skills and the ability to manage a high-volume pipeline
- Excellent communication skills and the ability to engage multiple stakeholders
- Experience using CRM systems (e.g. Salesforce) for pipeline management and forecasting
- Experience in data, analytics, or market intelligence environments
- Exposure to revenue operations or renewal tooling
- Additional European language skills are desireable
Why Join?
- High-impact role with direct influence on revenue and growth
- Opportunity to work with international clients across multiple sectors
- A collaborative environment across sales, product and customer success teams
- Competitive salary with commission linked to performance
- Hybrid working and flexible environment
- Clear progression opportunities as the business scales
If you’re motivated by commercial outcomes, enjoy building relationships with customers, and want to play a key role in a growing business, we’d love to hear from you.
Our Core Values at Expana
At Expana, we take great pride in our core values, which guide our actions and shape our culture:
Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we cannot sponsor or provide any work visas to any candidate in our locations and we will be conducting Right to Work checks during our hiring practices to ensure compliance with employment laws.
