Client Success Executive
US - Remote
Commercial – Americas /
Perm Full time Employee /
Hybrid
Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds.
Join us in contributing to our continued success!
As a Client Success Executive, you will be the go-to person for our clients, guiding them from onboarding through to contract renewal. Your mission? To ensure they fully understand the value of our services and have an exceptional experience working with us. You'll engage with clients daily, providing training and sharing best practices that empower them to leverage the Expana platform effectively.
Responsibilities
- Onboard and Train: Guide clients through a seamless onboarding process and provide ongoing training to maximize their use of our platform.
- Foster Relationships: Build strong, trusting relationships with clients to become their go-to partner for success.
- Identify Opportunities: Collaborate with sales and marketing teams to uncover new opportunities within client organizations that drive mutual growth.
- Ensure Satisfaction: Act as a proactive advocate for clients, addressing their needs and ensuring their continued satisfaction.
- Compliance: Ensure ISO 27001 training is attended and all mandatory documents have been read to ensure working practices comply.
Skills & Qualifications
- Strong communication skills and a knack for building relationships.
- A passion for helping others succeed and a proactive approach to problem-solving.
- Experience in customer success, account management, or a related field is a plus but not required—enthusiasm and willingness to learn are key!
Our Core Values at Expana
At Expana, we take great pride in our core values, which guide our actions and shape our culture:
Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.
