Client Success Executive (French Speaker)
London / Bourne End
Commercial – EMEA /
Perm Full time Employee /
Hybrid
Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds.
Join us in contributing to our continued success!
Join Expana as a Client Success Executive (French Speaker)!
Expana is on the brink of rapid growth in a vast and expanding global market, and we are looking for an enthusiastic and driven Client Success Executive to play a pivotal role in our journey. In this position, you will support clients and their users through onboarding, training, and best practices for utilising the Expana platform, ensuring they fully understand the service and its value.
You will engage with clients daily, from the moment they sign their contract through to contract re-negotiation. As the primary point of contact for all client needs, you will be dedicated to providing an exceptional experience, helping to establish Expana as their trusted partner. Your key objective will be to maximize client retention and satisfaction.
In this highly visible role, you will collaborate closely with our sales and product development teams, identifying new opportunities within client organisations for the sales team to pursue. Your successes will be recognised and celebrated as you contribute to our collective growth and impact.
If you are passionate about client success and eager to make a difference, we invite you to apply and be part of our exciting journey at Expana!
Responsibility
- To effectively manage a diverse portfolio of clients and maximize their return on investment (ROI) from the Expana service, especially for French-speaking clients, consider the following engaging and inclusive strategies:
- Client Onboarding and Adoption: Create a structured onboarding process that caters to the unique needs of each client.
- Proactive Relationship Management: Regularly connect with clients to gain insights into their evolving business needs.
- Understanding Business Goals: Dedicate time to learn about each client’s business objectives and key performance indicators (KPIs).
- Monitoring Client Health: Implement a system to track client engagement and satisfaction metrics.
- Regular Communication: Establish a routine for sharing best practices, success stories, and relevant updates.
- Detailed Account Management: Keep organised and detailed notes for each client account.
- Day-to-Day Support: Be readily available to assist clients with any system issues or questions they may have.
- Collaboration with Sales Team: Collaborate closely with the sales team to identify upsell or cross-sell opportunities within the existing client base.
- Compliance and Training: We will ensure that you and your team are well-versed in ISO 27001 training and that all mandatory compliance documents are regularly reviewed.
By implementing these strategies, you can enhance client satisfaction, foster long-term relationships, and ultimately maximize the ROI for clients utilizing the Expana service.
Skills
- Are you interested in fostering strong client relationships and contributing to success in a dynamic business environment? We are seeking a dedicated professional to join our team, and here are the skills we are looking for:
- Experience: A minimum of 1 year in a client success or account management role is required, preferably in a B2B subscription-based setting.
- Technical Proficiency: A solid understanding of business service software is essential.
- Communication Skills: Strong verbal and written communication skills are necessary for engaging with clients over the phone and in group settings.
- Language Skills: Fluency in French is required.
- Initiative: A self-starter who thrives under deadlines and takes initiative will be well-suited for this role.
- Organisational Skills: Exceptional organisational abilities and attention to detail are important for managing multiple projects effectively.
- Motivation and Resourcefulness: A drive for results and the ability to think critically will help you address challenges effectively.
- Interpersonal Skills: Strong social skills and a friendly demeanor are important for building rapport with clients.
- Client Engagement: The ability to communicate effectively with business clients at all levels, including middle management and C-suite executives, is crucial.
- Multi-Tasking Ability: Proficiency in managing various projects simultaneously is essential.
- Analytical Skills: A data-driven approach to problem-solving will aid in finding effective solutions.
- Technical Experience: Familiarity with Salesforce, customer success software, and health scoring is advantageous.
If you are ready to make a significant impact and support our clients' success, we encourage you to apply!
Core values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.
