Client Support Representative FTC 18th Months
US - Remote
Commercial – Americas Client Success /
Fixed Term Contract Full time /
Remote
Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds.
Join us in contributing to our continued success!
The Role
We’re looking for a proactive and well-organised Client Support Representative to join our Client Success Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service. You’ll play a key role in supporting our platform migration and ensuring a smooth experience for our global client base.
What You’ll Do
- Manage manual permissioning tasks during platform migration (e.g. user changes, Salesforce contact updates, legacy system shutdowns)
- Respond to client inquiries via email and ticketing systems, providing timely and accurate support
- Troubleshoot platform issues and escalate complex cases to the Client Success Executive or Migration Account Team
- Coordinate responses to migration-related challenges and contribute to process improvements
- Support the wider Client Success Team with general tasks to enable smooth migration and business-as-usual operations
- Identify opportunities to improve efficiency and client experience
What You’ll Bring
- Minimum 6 months experience in a customer support or client-facing role
- Strong communication, writing, and collaboration skills
- A structured, solution-oriented mindset with excellent time management
- Ability to quickly learn new systems and coordinate across teams
- Empathy and professionalism in client interactions
- Confidence in handling queries and uncovering client needs
- Proficiency in Microsoft 365; experience with Salesforce, Pendo, or HubSpot is a plus
- Legal authorisation to work full-time in the US
At Expana, we value curiosity, collaboration, and impact. You’ll be part of a team that’s shaping the future of food procurement through data, and you’ll have the opportunity to grow with a company that’s scaling fast and thinking big.
Our Core Values at Expana
At Expana, we take great pride in our core values, which guide our actions and shape our culture:
Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we cannot sponsor or provide any work visas to any candidate in our locations and we will be conducting Right to Work checks during our hiring practices to ensure compliance with employment laws.
